FAQs

My Account

How can I create an account?

You can create your Elysium account by visiting our register page.

How do I change my account details?

Log-in to your account, and you'll find various categories under 'Account Settings' at the top
of the page.

I have forgotten my password, what should I do?

Go to Sign -In and click on ‘Forgot your password?’. We'll email you a password reset link.

Order Queries

How do I place an order?

Placing an order is easy.

1. Navigate to https://elysiumshop.net/ to browse our  products.
2. Click ‘Add to basket’ for the items you want.
3. You can either continue shopping or click ‘View Basket’ to proceed to checkout.

If you have an existing account, your saved addresses and payment options will
automatically appear. Otherwise, you can enter your details manually as a guest.

Do I need to create an account to place an order?

No, you can use the guest checkout. However, creating an account speeds up the process,
allows you to view your order history, save your details for future purchases, and create a
wish list. You'll also receive special promotions and exclusive discounts.

Can I change my address after placing an order?

Once an order is confirmed, we cannot change the delivery address. Please cancel the order
and re-order using the correct address. If your order has already been dispatched, please
contact our Customer Service team at +968 91933391

What if an item is missing from my order?

We apologize for any missing items. Please contact us with the following details within 48
hours of receiving your shipment:
• Order number
• Item name
• Quantity
A member of our team will assist you immediately.
What do I do if I have received a damaged item?
We apologize if you received a damaged item. Please contact us with the following details
within 48 hours of receiving your shipment:
• Order number
• Item name
• Quantity
A member of our team will assist you immediately.

Payment Method

What payment methods do you accept?

We accept international and local debit/credit cards. You can select your preferred payment
method at checkout

What currency can I pay in?

All payments are processed in OMR. If your credit card requires currency conversion, your
bank or payment gateway may charge you exchange rates and transaction fees. Elysium is not
responsible for these charges as we do not process or receive them.

Delivery

Which countries does Elysium ship to?

We deliver locally within Oman and internationally, including GCC countries and
worldwide.

How much does delivery cost?

Within Oman, delivery is a flat 2.1 OMR charge, though this may vary by governorate.
International delivery costs vary significantly. For a quote, please contact us at
info@elysiumshop.net.

How long will my order take to arrive?

For Oman, please allow 3-4 days for delivery. International delivery times vary by country.
For more information, please contact us at info@elysiumshop.net.

What delivery courier does Elysium use?

All orders are delivered via Asyad.

Will I be able to track my order?

You can track your orders by signing into your account. Customers who pay online will also
receive updates from our carrier partner once the order is on its way.

Returns and Refunds

What is Elysium’s return policy?

Unfortunately, we do not accept returns at this time. If you received a faulty product, please
see the information in the 'Order Queries' section above

How are refunds for canceled orders handled?

We will issue a refund to your original method of payment. Depending on your bank or
payment processor, a refund may take up to 14 business days to appear in your account.

Elysium Ambassador Program

What is an Elysium Ambassador?

An Elysium Ambassador is a passionate individual who loves our skincare products and
wants to share them with their community. As an ambassador, you become a representative
of the Elysium brand and build your own beauty business by selling our products to friends,
family, and followers.

How do I become an Elysium Ambassador?

You can become an Elysium Ambassador by signing up on our dedicated ambassador page.
There are no fees to join, but a minimum first-time product purchase is required to get started.
You'll receive a personalized ambassador kit, including product samples and a welcome
guide

How do Elysium Ambassadors make money?

You earn money in two primary ways:
1. For direct orders: Your commission is the difference between the discounted price
you pay for products as an ambassador and the full price your customer pays you.
2. For online store sales: Your earnings from any sales made on the Elysium online
store using your unique ambassador code are automatically tracked and paid directly
to you through a secure payment portal.
You can also earn through special bonuses and incentives based on your total sales

What tools and support does Elysium provide to Ambassadors?

We provide you with everything you need to succeed, including:
• Digital brochures and marketing materials.
• Product-specific training and educational resources.
• Social media tips and content ideas.
• A supportive community of fellow Ambassadors.
• Dedicated customer service support for any questions you or your customers may
have. You can contact us at: ambassador@elysiumshop.net.

Do I have to buy products myself?

While you are not required to buy products, many successful ambassadors use the products
themselves and share their personal experiences. This makes it easier to recommend items
you genuinely love. As an ambassador, you will receive exclusive discounts on your own
purchases.

How do I get paid?

As mentioned above, you earn money in two primary ways. For direct sales, your
commission is the difference between your discounted cost and the customer's payment. For
online sales, your earnings are automatically paid to you via a secure payment portal